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Faqs

FAQs

Answers to frequently asked questions concerning the cooperation process, product selection, customization service, solution recommendation, logistics and distribution, and after-sale assistance are provided on our FAQ page for the hotel furniture sector.

In order to better assist you in understanding our product and service as well as how to best fulfill your demand for hotel furniture project cooperation, we are dedicated to presenting you with thorough and extensive information.

1-) Regarding the Process of Cooperation

  1. How can I begin doing business with your company?
    Our sales team is delighted to help you and can be reached via our official website or other contact details.
  2. What details must I give in order to initiate the cooperation process?
    You must submit information about your business, the need for your product, any customization requests, your desire to collaborate, and any other pertinent data.
  3. What assistance am I entitled to when working together?
    We will offer you prompt after-sales service, marketing recommendations, and expert technical support over the duration of our cooperation.
  4. Which steps are part of the process of cooperation?
    Demand communication, quotations, contract signing, confirmation of detailed designs and material samples, production, quality control, logistics distribution, etc. are the essential steps in the partnership process.
  5. How much time does it take to cooperate?
    The volume of orders and your particular needs will determine how long the cooperation process takes. In general, the time between demand confirmation and logistical delivery can range from a few weeks to several months.
  6. How can I sign a cooperative contract?
    To ensure the legitimacy and uniformity of the collaboration process, we will furnish you with a draft cooperation agreement that will be signed by both sides upon confirmation.

2-) Concerning Goods and Services

  1. What are your company’s primary credentials and awards?
    Our company has many years of professional experience in creating, designing, and producing hotel furniture and related products. We are a member of the Türkiye Exporters Assembly. We have received numerous awards, including being in the top 10 in Turkey for hotel furnishings.
  2. How do you guarantee the caliber of your offerings?
    Every product has passed certification for quality, safety, and environmental protection and is made in compliance with export quality standards. We make sure that every product is rigorously inspected to satisfy the global market’s standards for quality and safety.
  3. Who is going to pay the tariffs and freight?
    The buyer is often responsible for paying freight, and the exact cost will be determined by factors including the volume of the products, the mode of delivery, and the distance. Value-added taxes and tariffs, for example, are assessed in accordance with the destination country’s import laws and must be understood and paid for by the buyer independently.
  4. Do you offer services for customization?
    Indeed, we do. We may customize hotel furniture products to fit the individual needs of our customers based on the venue’s characteristics and our own.
  5. Which kinds of furnishings do you offer for hotels?
    We offer a large selection of hotel furniture products, such as furniture for the lobby, restaurant, conference room, and other public areas; furniture for guest rooms; and outdoor furniture.
  6. How do you manage transportation and logistics abroad?
    We collaborate with globally recognized logistics firms to offer a range of transportation options, including air and sea freight. Taking into account the needs of the customer and the characteristics of the goods, we will select the best route and mode of transportation. To prevent the furniture from being harmed during transit, we will professionally package it at the same time.
  7. What kind of post-purchase assistance do you offer in the event that a product malfunctions?
    We offer thorough after-sale support, which includes product quality issues, repair, and exchanges. You can get in touch with our customer support staff at any time if you run into any issues while using, and we’ll get them resolved as quickly as we can.
  8. Do you sell pricey goods?
    Based on customer needs, we will choose the best materials and procedures to match their individual requirements in a reasonably cost-effective manner.

3-) Why choose WTBCompany

1-) Why choose WTBCompany?
  • We are fully capable of implementing hotel furniture projects thanks to our skilled and knowledgeable design team, productive production team, and amiable and knowledgeable after-sale service team.
  • Customers can trust us because of the quality of our products.
  • We offer a customizable price structure.
  • We are very eager to work together.
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